Terms & Conditions

Payment Policy:

• Full payment of your accommodation is to be made on arrival and any incidentals are to be settled on departure. You will be required to provide a credit card (excludes debit cards) for pre-authorisation on arrival at the property. We accept Visa and Mastercard credit cards.
• If you are unable to present a valid credit card, payment for the accommodation plus a $200 bond per room will be required on arrival.
• The Motel reserves the right to recoup all costs in the event of any incurred damage, commercial cleaning requirements, replacement of broken or removed items, or any other costs required to re-establish the room back to the quality the room was sold to the undersigned or credit cardholder. Any damages caused to the unit during the stay will be deducted from the Bond (Cash/Credit card).

Check-In Policy

Arrival Time: 2:00 pm

Departure Time: 10:00 am

• Minimum check-in age: 18 years unless accompanied by legal guardian or parent
• We may ask for a Credit Card and photo ID at check-in.
• We take payments upfront at check-in.
• All our rooms are Non-Smoking and cooking of foods with strong odour is not permitted. If found, there will be an additional charge of $200.00 for commercial cleaning services.
• We will not be held responsible for any claims for loss or damages to property, personal injury or any loss of life, howsoever caused, including but not limited to gross negligence.
• We have a strict NO PARTY policy. Loud music and parties are not allowed in the premises or rooms. Please note we will not tolerate any excessive noise, parties during your stay. If the above policy is not followed management has the authority to remove registered guests from the motel.
• Fire Alarm Activation: In the event that a guest either, maliciously or accidentally through irresponsible behaviour, activates our fire alarm, The Rocks Motel reserves the right to charge any false alarm call out or any refunds claimed by other guests.

By booking room with us (Direct/Online/Agency, etc.); you agree to these terms and conditions

Tariff:

The quoted tariff for the room is based on double occupancy. Additional charges apply as follows:

• Extra Adult: NZ $30.00 per person (ages 6 and above)
• Infant: Free of charge (ages 0-5 years)
• Baby Cot: NZ $30.00 per stay

To confirm the reservation, we require deposit which is equal to the one-night stay.

Cancellation Policy:

Individual Reservations:

A minimum of 48 hours’ notice is required for cancellation.

7 days cancellation policy applies for bookings on black-out dates and special events.

Cancellations made within the above-mentioned policy period, forfeit the full amount for the reservation. Early check-outs will not be refunded.

Group Reservations:

T & C for group reservations vary. Please contact the property for your T & C.

A minimum of 30 days’ notice is required for cancellation. Cancellations made within 30 days’, forfeit the full amount for reservation. Early check-outs will not be refunded.